Privacy Policy

Company Details
Alkaliner Limited
Address: 83 King Lam Street, Unit 7, 8/F., Tower B, Lai Chi Kok, Hong Kong
Email: info@alkalinerlife.com
Website: www.alkalinerlife.com

1. Introduction

Alkaliner Limited (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products and services.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal information: name, email address, billing and shipping address, and payment details.

  • Technical information: IP address, browser type, device information, and browsing behavior.

  • Communication data: messages, feedback, or inquiries sent to us via email or contact forms.

3. How We Use Your Information

We use your data for the following purposes:

  • To process and deliver your orders.

  • To manage payments and prevent fraud.

  • To communicate with you about products, updates, or promotions (only if you’ve subscribed).

  • To improve our website, user experience, and customer service.

  • To comply with legal or regulatory requirements.

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing (GDPR Compliance)

For users located in the European Union, we process personal data based on one or more of the following legal grounds:

  • Your consent (e.g., newsletter subscriptions).

  • Performance of a contract (e.g., fulfilling your order).

  • Our legitimate interests (e.g., improving our website).

  • Legal obligations (e.g., tax or accounting requirements).

5. Data Storage and Security

We store your personal data securely on protected servers and take appropriate technical and organizational measures to prevent unauthorized access, alteration, or disclosure.
While we strive to protect your data, no transmission over the internet can be guaranteed to be completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law (e.g., accounting and tax obligations).

7. Sharing of Information

We may share limited information with:

  • Payment processors and shipping providers to complete your orders.

  • Professional service providers (e.g., accountants or IT partners) who assist us in running our business.

  • Legal authorities if required by law or court order.

All third parties are required to handle your data in compliance with privacy laws and to process it only for authorized purposes.

8. Your Rights

Depending on your location, you have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for data processing (e.g., unsubscribe from newsletters).

  • Request a copy of your stored data.

  • File a complaint with your local data protection authority.

To exercise these rights, contact us at info@alkalinerlife.com.

9. Cookies

Our website may use cookies and similar technologies to enhance user experience, analyze site traffic, and improve performance.
You can adjust your browser settings to refuse cookies, but this may limit certain functionalities of our site.

10. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those third-party sites.
We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on our website with the updated “Last Revised” date.

12. Contact Us

For any questions or privacy-related concerns, please contact us at:
📧 info@alkalinerlife.com
🌐 www.alkalinerlife.com